Fall Session: Conflict Management & Fearless Feedback
Monday, September 14
9:00 AM – 4:00 PM
Location: Tour Room, C/D Link
Join us for our first manager development training series, featuring two interactive courses focused on conflict management and effective feedback.Each course will be offered twice throughout the day. Managers may register for one or multiple sessions.
Training is open to all levels of PHL Food & Shops management, with attendance at the discretion of each operator. Each attendee must register individually.
Course Descriptions
Conflicts Up Close
Dive into the heart of conflict management. Analyze your personal conflict-handling style, learn five essential conflict management skills, and put them into practice to resolve real-life situations.
Objectives:
• Analyze how you handle conflict
• Learn five conflict management skills
• Practice applying the skills to resolve situations
Session Times:
• 9:00 – 10:00 AM
• 1:00 – 2:00 PM
Fearless Feedback
Explore a structured approach to delivering constructive feedback. Learn how to address specific situations and behaviors, understand their impact, and provide feedback that supports growth and positive change.
Objectives:
• Assess your feedback skills
• Follow the SBI, Situation, Behavior, Impact, Feedback Model
• Practice providing effective feedback
Session Times:
• 11:00 AM – 12:00 PM
• 3:00 – 4:00 PM
Registration
PHL Food & Shops – Manager Training – September 14
Please complete the form below to register for the September 14 Manager Training. You may select one or multiple training sessions based on your availability and interests. Each manager must register individually.
