Fall Session: Conflict Management & Fearless Feedback
Wednesday, November 4th
9:00 AM – 4:00 PM
Location: Tour Room, C/D Link
Join us for our first manager development training series, featuring three interactive courses focused on conflict management and effective feedback.Each course will be offered twice throughout the day. Managers may register for one or multiple sessions.
Training is open to all levels of PHL Food & Shops management, with attendance at the discretion of each operator. Each attendee must register individually.
Course Descriptions
Are You Investing In Your Teams?
Discover and refine your leadership style in this insightful course. Managers will review the six different leadership styles, identify their own unique style, and learn strategies to adapt their leadership approach based on situational needs.
Objectives:
• Share employee development best practices
• Identify teams’ strengths
• Learn how to invest in your employees’ strategies
Session Times:
• 9:00 – 10:00 AM
• 3:00 – 4:00 PM
Conflicts Up Close
Dive into the heart of conflict management. Analyze your personal conflict-handling style, learn five essential conflict management skills, and put them into practice to resolve real-life situations.
Objectives:
• Analyze how you handle conflict
• Learn five conflict management skills
• Practice applying the skills to resolve situations
Session Time:
• 11:00 AM – 12:00 PM
Fearless Feedback
Explore a structured approach to delivering constructive feedback. Learn how to address specific situations and behaviors, understand their impact, and provide feedback that supports growth and positive change.
Objectives:
• Assess your feedback skills
• Follow the SBI, Situation, Behavior, Impact, Feedback Model
• Practice providing effective feedback
Session Time:
• 1:00 – 2:00 PM
Registration
PHL Food & Shops – Manager Training – November 4th
Please complete the form below to register for the Wednesday, November 4th Manager Training. You may select one or multiple training sessions based on your availability and interests. Each manager must register individually. All training classes will take place in the Tour Room, located in the C/D Link.
