Jobs & Careers at PHL Food & Shops

DEPARTMENT: Operations

REPORTS TO: Housekeeping Manager

Job Type: Full-time

JOB DESCRIPTION:

• Facilitate the operation of the airport’s retail and food & beverage concessions management program.
• Maintain all areas of responsibility at a very high level, in a timely, efficient and smooth manner.
• Monitor merchant operations for compliance with relevant rules, regulations and operating requirements.
• Supervise Housekeepers regarding operations-related activities.
• Assist with training, safety and recycling programs.
• Facilitate Risk Management initiatives.

EDUCATION, EXPERIENCE AND SPECIAL KNOWLEDGE:

• High school diploma or equivalent.
• At least 3 years experience in facility operations including supervising at least 10 people.
• Some knowledge of housekeeping and floor care standards and practices is preferred.
• Valid driver’s license, clean driver’s record and personal transportation is preferred.

SPECIAL SKILLS AND CHARACTERISTICS:

• Good interpersonal and personnel management skills.
• Good organizational and time management skills.
• Ability to motivate, train and communicate information to others.
• Must have the ability to handle multiple priorities, make good decisions quickly and be flexible.
• Willingness to work a varying schedule, especially nights, weekends, holidays and inclement weather.
• Some experience with computer systems including word processing and e-mail.

RESPONSIBILITIES INCLUDE:

Personnel

• Assist in training and supervising all departmental personnel.
• Ensure adequate staffing at all times to execute the program at a very high level.
• Communicate all information relevant to performance, training, and safety.

Program

• Assist in managing the inventory of departmental supplies.
• Ensure that sufficient supplies, necessary tools and operating equipment are available at all times.
• Assist in executing the maintenance management program.
• Assist Marketing and Specialty Leasing with operational needs
• Execute special assignments as may be given from time to time.

Risk Management

• Facilitate the work of the Risk Management Committee.
• Report all safety hazards in accordance to established procedures
• Ensure that all personnel perform required duties in compliance with safety standards.
• Ensure Worker’s Compensation, General Liability and other relevant incidents are properly reported.

Merchant Relations

• Maintain effective relationships with employees, management staff, merchants and contractors.
• Respond to retail and food & beverage merchant operational issues, problems and requests.

Departmental Administration

• Prepare reports, inventories, checklists, purchase orders and other documents that may be required.